Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer About The Author: Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers. They are the coauthors of the huge international bestseller How to Deal with Difficult People . Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.